🛡️ Privacy Policy
At Zwaapex.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have regarding your information when you use our website or place an order.
1. Information We Collect
We may collect the following types of information:
- Identity details – name, phone number, and email address.
- Address & location details – required for order delivery and logistics.
- Payment information – payments are processed securely through third-party gateways (such as Razorpay). We do not store your card or banking details.
- Device & usage data – IP address, browser type, device details, logs, cookies, and pages visited.
2. Purpose & Legal Basis for Processing
Your information is collected and processed for the following purposes:
- Order processing and delivery – necessary to fulfil a contract with you.
- Vendor coordination – to enable vendors to fulfil your orders (legitimate business interest).
- Fraud prevention and platform security – to comply with legal obligations and protect users.
- Marketing communication – promotional messages sent only with your consent, which can be withdrawn at any time.
3. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and dispute-resolution requirements.
- Transactional and billing data – up to 7 years.
- Marketing data – until consent is withdrawn.
- System logs and technical data – up to 1 year.
4. Data Protection & Security
We use appropriate technical and organisational measures such as SSL encryption, secure servers, and trusted third-party service providers to safeguard your data. While we take strong precautions, no online system can be guaranteed to be completely secure.
5. Data Sharing
We do not sell or rent your personal information. Data may be shared only with trusted parties necessary to operate our platform, including:
- Payment gateways (e.g., Razorpay).
- Logistics and delivery partners (e.g., Shiprocket).
- Vendors, strictly for order fulfilment.
- Hosting, analytics, and technical service providers.
- Legal or regulatory authorities, when required by law.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to ensure site functionality, analyse traffic, and improve user experience. You may control or disable cookies through your browser settings; however, some features of the website may not function properly.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
- Raise complaints or request grievance redressal.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
9. Data Breach Procedure
In the event of a personal data breach, we will take immediate steps to contain and investigate the issue and notify affected users and relevant authorities as required under applicable laws.
10. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with an updated effective date.
11. Grievance Officer & Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, you may contact our Grievance Officer:
Grievance Officer (Role-based)
📧 contact@zwaapex.com
🌐 www.zwaapex.com
