Service Coverage

Shipping availability is subject to vendor-serviceable pincodes. Delivery options and availability for your address will be displayed on the product page and during checkout.

Dispatch Timelines

Orders are generally dispatched by vendors within 1–3 business days. Orders placed after 3:00 PM may be processed on the next business day.

Please note that dispatch timelines may vary depending on the vendor, and any vendor-specific handling time will be mentioned on the product listing where applicable.

Shipping Charges

Shipping fees are determined by individual vendors. Any applicable shipping charges will be clearly displayed at checkout before payment.

Free shipping offers or promotions, if available, will be explicitly indicated on the product page or during checkout.

Courier & Logistics Partners

Primary logistics services are fulfilled through Shiprocket and its network of courier partners. Zwaap Ex may also engage additional courier partners when required to ensure timely deliveries.

Damage on Arrival (DOA)

In case of transit damage or Dead on Arrival (DOA), customers must report the issue within 24 hours of delivery.

Clear photos and a complete unboxing video are mandatory for claim verification. Zwaap Ex will coordinate with the respective vendor and courier partner to resolve the issue through replacement or refund, as applicable.

Self-Ship Returns

If reverse pickup service is not available at the customer’s location, the customer may be requested to self-ship the product to the vendor’s designated return address.

Detailed instructions, return address, and applicable cost information will be shared during the return approval process.

Support & Contact

For shipping-related queries or assistance, please contact us at:

📧 contact@zwaapex.com
🌐 www.zwaapex.com